Lexington Eye Associates

I am sure the medical care is fantastic. This area is well known obviously for unbelievable medical care. This is not a post in any way/shape/form related to medical care. I was contacted today by Lexington Eye Associates to cancel my appointment for Friday, December 22. Mind you, I made this appointment this summer, anticipating a delay. When I called back to reschedule (per their directions), I was informed that they do not have any openings until March. This is so patently ridiculous I couldn't even believe hearing that. As someone who works in medical and understands the idiosyncrasies of scheduling providers, this excuse- with zero justification- is incredibly unprofessional and unbecoming. I requested any provider available, and was told March as mentioned. I would recommend moving forward that the staff at Lexington Eye Associates has a response other than "no" when THEY are the ones making THE PATIENT reschedule. Just typing that sentence alone is ridiculous. I am incredibly saddened by this as I am currently having multiple eye issues that I did not immediately address this fall, because, well, I had an appointment. Now, presumably, I am back to square one with no eye doctor, no appointment, and no diagnosis. Thank you Lexington Eye.

I'm always so impressed with the staff and the process at Lexington Eye. My experience has always been with friendly and competent people there. I just had very successful cataract removal in April and it was done so well. The whole process of preparation, billing, the procedures, and post-op care was terrific. I've been going there for 30 or so years and I recommend them very highly.

My annual exam was fine. I did get a text changing location from Arlington to Lexington on the evening before the appointment. It just meant allowing an extra 20 minutes for the drive through both Arlington Heights and Lexington Center traffic. Once in parking lot, I got immediate attention to enter, arrived on floor to be called over directly to a Receptionist, who was quite prepared for my moved location, making any adjustments transparent to me. Timing worked in my favor, too. Meetings with technician and doctor had no delays. I was out in my car in 70 minutes for what could easily have been 90 minutes in past experiences.

OMG Best place for kids. My daughter is 13 and this was by far the best experience. Dr Varnos (not sure to spell) was absolutely sweet and so knowledgeable and took the time to explain everything. She also found that my daughters eyes got better, yes, better! That's why she was getting head aches. Super nice at front desk and the 2 women where you pick out a pair of glasses were super nice, personable and funny. HIGHLY RECOMMEND!

Major shout-out to the staff for their professionalism, friendliness, and compassion when I had an issue this morning. Been going there for a few years so already knew the physicians are first rate and the overall COVID precautions are impressively and faithfully done. In addition the staff went out of their way to help with an individual problem in a busy practice, while continuing to help others. I'm very grateful.